bjbajji Responsible Gaming —
Play Smart, Stay in Control

bjbajji was built for the Bangladesh gaming community with one guiding principle: entertainment must never come at the cost of a player's wellbeing. We recognise that, while the vast majority of our players enjoy cricket betting, live casino, slots, and card games purely for recreation, a small number of individuals may develop patterns of play that cause harm to themselves or their families.

Our responsible gaming programme is not a compliance checkbox — it is an integral part of how bjbajji operates. We invest in player protection tools, train our support team to identify early warning signs of problem gambling, and maintain clear pathways to professional help for anyone who needs it. Every feature on this page is available free of charge to all registered bjbajji players in Bangladesh.

We also collaborate with internationally recognised responsible gaming organisations to ensure our policies and tools meet global best-practice standards. bjbajji's approach is built on four pillars: Prevention (providing information before harm occurs), Early Intervention (proactive monitoring and player alerts), Self-Management Tools (limits, time-outs, and exclusions), and Access to Help (clear referrals to professional support services).

bjbajji is strictly an adults-only platform. 18+ You must be at least 18 years of age to register an account, place bets, or participate in any gaming activity on our platform. This rule applies to all players, including those accessing bjbajji from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other cities and regions across Bangladesh.

Age verification is conducted as a mandatory step during the KYC (Know Your Customer) process. Players are required to submit valid government-issued identification — such as a National Identity Card (NID), passport, or driving licence — before withdrawal requests are processed. If there is any reasonable suspicion that a registered user may be under 18, bjbajji reserves the right to suspend the account immediately, restrict access to funds, and conduct a formal age verification review.

Where an account is confirmed to belong to an individual under 18 years of age:

• The account will be permanently closed.
• Any deposits will be returned to the original payment source (bKash, Nagad, Rocket, or bank account as applicable).
• All personal data associated with the account will be securely deleted or anonymised in accordance with our Privacy Policy.

Parents and guardians: If you share devices with minors, we strongly recommend installing parental control and content-filtering software to prevent underage access to gambling websites. bjbajji supports the work of organisations that provide free parental control tools for families across Bangladesh.

Problem gambling refers to any gambling behaviour that disrupts or damages a person's personal life, finances, mental health, or relationships. It exists on a spectrum — from mild concerns about spending too much time gambling, through to severe compulsive gambling disorder that requires professional treatment.

Recognising the early warning signs is critical. The following behaviours may indicate that gambling is becoming a problem rather than a form of entertainment:

• Spending more money on gambling than you intended or can afford.
• Chasing losses — continuing to bet in an attempt to recover money lost in previous sessions.
• Neglecting work, family, or social responsibilities in order to gamble.
• Borrowing money from family members, friends, or lenders specifically to fund gambling activity.
• Feeling restless, irritable, or anxious when you are unable to gamble.
• Lying to family members or close friends about the amount of time or money spent on gambling.
• Using gambling as a way to escape stress, depression, anxiety, or difficult personal circumstances.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Experiencing financial difficulties — missed bills, unpaid rent, or debt — as a direct result of gambling spending.

If you recognise two or more of the above in your own behaviour, we encourage you to use bjbajji's self-management tools immediately and to consider reaching out for professional support. You are not alone — problem gambling is a recognised health concern, and effective help is available.

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. bjbajji allows you to set a maximum amount — in Bangladeshi Taka (৳) — that can be deposited into your account over a defined period. This prevents impulsive overspending during losing streaks and ensures your gambling remains comfortably within your budget.

How to set a deposit limit: Log in to your bjbajji account, navigate to Account Settings > Responsible Gaming, and select Deposit Limits. Enter your preferred amount in ৳ and confirm. Reductions take effect immediately. Increases require a mandatory waiting period — equal to the limit period — before they come into force, giving you time to reflect on the decision.

Deposit limits apply to all payment methods on the bjbajji platform, including bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other participating Bangladeshi banks.

A time-out is a short-term suspension of your bjbajji account that gives you space to step back from gambling without committing to a longer-term self-exclusion. It is ideal if you feel you need a brief break to reassess your habits, or if you simply want a planned pause from the platform.

Self-exclusion is the most powerful responsible gaming tool available on bjbajji. It is designed for players who believe they have developed, or are at risk of developing, a serious gambling problem. Unlike a time-out, self-exclusion is a formal, binding commitment that cannot be reversed during its active period under any circumstances.

bjbajji offers the following self-exclusion durations:

• 1 Month — suitable for players who want a structured medium-term break.
• 3 Months — recommended for players experiencing moderate problem gambling symptoms.
• 6 Months — appropriate for more serious cases where a substantial break is needed.
• 1 Year — a long-term exclusion that provides an extended recovery period.
• Permanent (Lifetime) — an irreversible closure of your bjbajji account. This option is final.

What happens during self-exclusion:

• Your bjbajji account is immediately locked and cannot be accessed for the duration of the exclusion.
• All marketing and promotional communications are stopped immediately and remain stopped.
• Any account balance remaining at the time of self-exclusion is retained and will be returned to your verified payment method (bKash, Nagad, bank account) upon the formal closure process.
• bjbajji will make reasonable efforts to ensure you cannot open a new account during your exclusion period.
• If you contact bjbajji support requesting to end the exclusion early, our team will not process this request. The exclusion runs its full term without exception.

How to apply for self-exclusion: Go to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred duration, and confirm. Alternatively, contact our 24/7 live chat support or email us at [email protected] and our team will process the exclusion on your behalf immediately.